Please read ALL the information below carefully. Enrolling in a class and paying the fees implies acceptance of our terms and conditions. These terms and conditions will be governed by and construed in accordance with the laws in force in the Province of Alberta and, by purchasing a product with us, you submit to the non-exclusive jurisdiction of the Courts of that Province. The Alliance Française of Calgary (AFC) reserves the right to change or alter these terms and conditions without notice. Additionally, only the English version of these terms and conditions shall be binding. 

Placement Test
The AFC is happy to provide a FREE placement test to every prospective student.
A placement test is required to determine each student's appropriate level. No complaints will be attended to if students choose to skip the placement test and enroll in the wrong class/level. To ensure the best quality of teaching, the AFC reserves the right to redirect a student to a different level if the instructor feels that the student’s level does not match the rest of the class.

Membership
An individual membership can only be purchased by an adult (18 years or older). If a student is under the age of 18, we ask that a parent or guardian liaise with the AFC on their behalf. We encourage parents to purchase a family membership, which is valid for 2 adults + their children. Parental consent, in the form of payment or written authorization, will be required in order to provide services to a minor.
A membership is required to enroll in a group class or a private class. It gives access to early bird discounts on group classes, among many other benefits.
Memberships are valid for one year after the date of purchase. Membership fees are non-refundable. 

Payment Policy
The AFC accepts the following forms of payment: Visa, Mastercard, Direct Deposit, Interac Transfer or cheques (payable to Alliance Française of Calgary).
Banking information is not recorded and is immediately destroyed once a payment has been processed.
Private lessons: Students must specify the amount of hours they wish to commit to, and pay for them upfront.
Full payment must be received before the first day of class. Acceptable methods of payment include: credit card (VISA, MASTER CARD), or cheques.
Organizations will only be invoiced when a purchase order or letter of authority is supplied at time of enrollment. Invoices must be paid in full within 30 days of emission.

Income Tax Receipt
The AFC is a Canadian non-profit organization that adheres to Revenue Canada regulations regarding tax deductibility of tuition fees, subject to Revenue Canada criteria. Students can request a tax receipt from the AFC by sending a written email request to t2202@afcalgary.ca during the months of January and February, before February 20th. Please note that the eligibility for tax receipt is contingent upon the course meeting the requirements set by the Government of Canada (official link here).

To be eligible for a tax receipt, please ensure that you meet the following criteria: You must be at least 16 years of age and enrolled in a program focused on improving or acquiring occupational skills, excluding courses taken for personal or recreational purposes. The total tuition fees paid should be a minimum of $100, with courses lasting at least three consecutive weeks and requiring a monthly attendance of at least 12 hours. It's important to note that most group classes at Alliance Française of Calgary may not meet these eligibility criteria.  Furthermore, it is crucial that you personally pay the tuition fees without reimbursement or payment by an employer, company, institution, or third party providing benefits or allowances.

Privacy Statement
Protecting your privacy and personal information is important to AFC. It is, however, important for us to collect certain personal information from you in order to offer you effective and efficient service. We will only collect information from you with your knowledge and consent.  Additionally, we only use personal information provided by you for the purpose(s) for which it was collected, we do not disclose your personal information to third parties without your prior consent, we ensure that your personal information is not disclosed to other institutions except if required by law or other regulation, and we remove your personal information from our system where it is no longer required.
The AFC regularly emails a newsletter to keep its clients and students informed of our activities. Should you wish to unsubscribe from our newsletter, you may do so directly on the newsletter.
By participating in the classes and activities of the Alliance Française of Calgary, you grant AFC the right to use photographs and videos taken during classes or activities, without compensation or approval rights, for use in materials created for the unique purpose of promoting the activities of Alliance Française of Calgary.
Please call us 403-245-5662 to provide any necessary corrections to your personal information.

Group Classes
Students must be 16 years old minimum to enroll in an adult group class. Parents’ permission is required for minors.
Individual students: all fees are payable upon registration. Employer-financed training: full payment is required one week after the first lesson.
Students must enroll for the entire course. There will be no pro-rating for missed classes or late registrations. We reserve the right to not accept enrollment into a session if the student has missed the first week of class.
No make-up classes will be offered for missed classes. A student may contact the teacher to inquire about missed material. Private tuition is available at a fee and can be used to receive private help.
The AFC reserves the right to cancel, re-arrange, or modify the schedule of a class, should the enrollment be insufficient (fewer than 5 students). Classes with less than 7 students will have reduced hours (as indicated in the course descriptions).

a. Adult standard classes:
i.  For groups of 7 or more students: 24 hours.
ii. For groups of 5 or 6 students: 20 hours.

b. Kids & Teens classes:
i.  For groups of 7 or more students: 20 hours.
ii. For groups of 5 or 6 students: 17.5 hours.

c. Preschoolers & Toddler's classes: 
i.  For groups of 5 or more students: 10 hours.
ii. For groups of 3 or 4 students: 8 hours.

d. Other classes:
i.  For groups of 7 or more students: 12 hours.
ii. For groups of 5 or 6 students: 10 hours.

In the event of a class cancellation during a session due to unforeseen circumstances, including but not limited to building emergencies or instructor illness, a credit proportional to the value of the cancelled class will be applied to each affected student's account. This prorated credit reflects the monetary value of the missed class. All refund requests must be made in writing and will be processed in accordance with our established procedures.

Private Classes

Cancellation / Withdrawal Policy
Group classes: Once a course has begun, registration is final. Alliance Française Calgary cannot be held responsible for students’ changes in work commitments, school and leisure activity schedules, or personal circumstances. Withdrawal from a group class is only possible if the withdrawal request is submitted at least five (5) full business days before the first day of class, in writing to info@afcalgary.ca. There are three (3) options:

1) 80% refund; OR
2) Transfer into a different class; OR
3) Credit to the account which must be used as per credit policies, subject to administration fees.

If withdrawal notice is submitted less than 5 business days before the start of the class, no refund or credit will be issued. Please note that absence from class does not constitute notice of withdrawal.

Private lessons: We require two (2) full business days' notice for the cancellation of, or a scheduling adjustment to, a private class. The cancellation notice MUST be sent to the teacher and the administration of the AFC at info@afcalgary.ca. A student who does not give two (2) business days' notice will be charged the full amount for the class. Exception: we will not charge a student for a cancelled class on proof of a medical illness provided by a doctor.
No refund or credit will be granted for the cancellation of private tuition packages. Purchased hours must be used within a set time period, which is determined by the specific package purchased. Any hours not used within that time period cannot be used, refunded or credited (refer to our website for more info). If a teacher is no longer available, we will find another teacher for the student.

Summer Camps: All cancellations must be made in writing and sent to info@afcalgary.ca. Refunds will only be issued for sessions cancelled at least 2 weeks prior to the first day of camp. A 20% cancellation admin fee per child per week will be applied for refunds or transfers when requested a minimum of 2 weeks before the start of the session. No refunds will be given for withdrawals within 2 weeks of the first day of the camp. Refunds for medical reasons will be granted upon presentation of a medical note to the AFC. The request must be sent to info@afcalgary.ca with any accompanying document(s).
There will be no pro-rated refunds for a missed day under any circumstances. There will be no refunds for non-participation in an activity organized by the AFC. Transfers will be accepted up to two weeks before the beginning of the earliest session’s start date, provided there is availability. All requests must be done in writing and sent to info@afcalgary.ca.

Credit & Transfer Policy
If a credit is given, it is valid for six (6) months from the day of emission. Any unused credit beyond the six (6) month period will be voided from the client’s account. Missed classes do not allow for credit notes. Credit cannot be cashed or transferred to another client. In order for a transfer to another class to be accepted, the transfer must be applied to a class that takes place within six (6) months from the date of the transfer. 

Public Holidays
Classes will not be held on public holidays, but additional time may be added to some classes or rescheduled within the term. Refunds will not be given to students who are unable to attend replacement sessions.

Cultural & Social Events
Unless otherwise stated, tickets purchased for events and activities are non-refundable and non-exchangeable. Cancellations will not be reimbursed.

Children and Teenagers Classes - Drop-Off and Pick-Up:
To ensure the safety of children and to make sure your child has the best learning experience with us, we ask that parents or guardians drop off their child to the classroom where the Alliance Française’s teacher is present. In the same way, parents or guardians, or individuals designated by parents or guardians, are to pick up their child from the classroom. Teachers will only release underage students to parents or guardians, or a person that they have explicitly authorized.

Completion Certificate
A completion certificate can be provided at the request of the student. A completion certificate will only be emitted if the student has attended at least 80% of the classes. In order to receive a completion certificate, students must make a written request by email to info@afcalgary.ca. The certificate will be issued within five (5) business days of the request.

Medical Emergency
In the event of a personal emergency, sudden illness or accident, you authorize AFC to seek medical, hospital or ambulance services on your behalf, should the AFC staff consider it necessary. You agree that you will be solely responsible for any expenses associated with the provision of such services.

Tests & Certifications
It is the sole responsibility of the candidate to ensure that they are registered for the appropriate exam. The AFC and its employees cannot be held responsible for the choices made by the candidate.
Full payment is required upon registration: to register for an examination, you have to complete the form and pay the fees. Fees must be paid before the date of the examination (please refer to the appropriate webpage for the deadline). 
No refund or deferment is possible once you are registered for an exam. We advise that candidates only register if they are certain of their availability to write the test on the chosen date.